FAQs

Our team here at Hitchcock & King always endeavour to make our services as transparent as possible, and so to help you answer any common queries you may have, we’ve answered some of our frequently asked questions and collated the information here for you.

If you still can’t find the answer to your question, or would like to discuss any of the information here in more detail, please feel free to get in contact with our customer service team who will be happy to help you further.

Still need to know more?

How quickly can you deliver?

If you order in the morning, then you stand a good chance of same-day delivery. If, for some reason, same-day delivery isn’t possible, then next-day delivery is always an option.

Can I collect?

Yes, you can. If we have it in stock, you can pick up what you need from your closest branch.

Do you have what I need in stock?

To find out, give our friendly team a ring on .

Can I open a trade account?

Yes. You can open a trade credit account over the phone with a member of our team, who will set a pre-agreed limit with you, subject to references and credit card checks to ensure eligibility. For more information about trade accounts, visit our Trade Zone.

What cards do you accept?

We accept Mastercard, Visa, Maestro, Delta, Switch and Solo.

Delivery

Q: How quickly can you deliver?

A: Order in the morning to stand the best chance of same day delivery, as we will always strive to complete an order on the same day or, if this isn’t possible, we also offer next day delivery. Our satellite tracking systems allow us to keep track of all orders we process and send out during the day.

Q: Do you charge for delivery?

A: Yes. We charge £6 plus VAT for our expert delivery service. We are able to track all of our vehicles thanks to satellite technology, meaning we can stay updated with the progress of all our deliveries.

Q: Will I be contacted before delivery?

A: Yes. Our team will deliver to you at a pre-agreed time, but if you should wish to be notified about the delivery beforehand, please feel free to ask our delivery team.

Q: Will the delivery driver carry the goods inside my property?

A: Due to the size and weight of the materials being delivered, as well as the size of our vehicles, we deliver our goods kerbside, but do what we can to make things as easy as possible at the drivers discretion.

Q: Can I collect?

A: Yes. Simply ring one of our friendly staff on 020 8012 8032 to see if we have the stock available.

Q: Do you have what I need in stock?

A: Simply ring one of our friendly staff on 020 8012 8032 to see what we have in stock.

Products

Q: Do you offer timber cutting on-site?

A: Yes. All of our branches offer an on-site timber cutting service (except for Burgh Heath) which can be cut to your exact specifications.

Q: Can’t see what you’re looking for?

A: There is no need to worry, as we stock an extensive range of timber and building materials. Simply ring 020 8012 8032 to find out exactly what we have in stock.

Q: Do you supply to the public?

A: Yes. We welcome DIY as well as trade, and are happy to provide our goods and services to the public.

Q: I need garden supplies, do you stock these?

A: Yes. Our Ashford branch contains a garden centre with a fantastic range of turf and gardening supplies.

Payment

Q: Can I open a trade account?

A: Yes. We provide a builders merchant trade account which can save customers time during the ordering process, offering extra efficiency and convenience. Our staff can open a trade credit account with a pre-agreed limit, subject to references and credit card checks to ensure you are eligible. Call our sales team on 020 8012 8032 for a quick, friendly service, or visit our Trade Zone for more options.

Q: Can I get a VAT receipt?

A: Yes, all of our branches provide VAT receipts.

Q: Which cards do you accept?

A: We accept Mastercard, Visa, Maestro, Delta, Switch, Solo.